For most clients hiring a designer for the first time is quite an adventure, with plenty of ups and downs, twists and turns. During the adventure, clients are typically unsure of how they should work with the designer, causing them to make some mistakes unintentionally along the way. Here is a short list of the top four mistakes clients make when they hire and work with a designer:
1. Hire a designer only on budget alone.Having a budget is extremely important for any investment you plan to make, however your budget shouldn't be behind the decision to choose one designer over the other. The reason you may ask? Designers are worth their weight in gold, and they know it. Designers are not cocky and pompous, but confident and skillful. They have the experience and skills to take your project head on and complete it on time and with a smile on your face. Because of this, designers charge what they are worth. Consider it the price of their gold. In most cases (emphases on most) a designer charging $10-25+ more an hour than another designer typically means that they are better at their craft. Again, in most cases this applies. Thus, clients that hire based on their budgets could end up getting their project completed, but it not be the best that it could have been.
Now I am not saying to throw your budget to the wind and hire the most expensive designer you can find. Other deciding factors that should go into hiring a designer should be their portfolio (which will show you their skill), their ability to solve the issue at hand, and who can deliver your project completely and to your satisfaction. Thus when considering your budget, be flexible and do not allow your budget to run the show.
2. Not providing all of the information up front.At the start of the project (and so that they can provide an estimate), designers will ask many questions, and it is important for clients to answer these questions completely. Most of the time clients do, however sometimes clients don't give all of the information, especially if it wasn't asked for. If there is important information that should be used in working on a project, that information should be given to the designer as soon as possible. Reasons being are that the designer can correctly and accurately estimate your project and details of your project (keeping you from paying more) and it helps the designer to complete the project at your satisfaction. If a designer doesn't know all of the details on what you expect from your website, for example, then they may design the site without that detail in place, and when they become aware of that detail, it will cause them to do extra work, sometimes having to start all over.
Thus it is important for clients to express all of their needs and wants to the designer up front, no matter if they are getting an estimate or have hired that designer to do the project. It is like putting together furniture: if you don't have all the parts and know what you are putting together, then you will end up having a non-functional piece of wood at the end, and you will have to start all over.
3. Not having a clear and concise direction for the project.Which is ok. It is ok for a client not to know all of the details of the project upon first contacting a designer. Designers are ok in counseling their clients to help them make decisions. However, this is only ok when only a few details are not worked out, either because the client is unaware of technology or how certain details play into design work. When a client has very little idea on what they want in their project, the designer can't read their mind. It is important for clients to sit down and figure out as much as they can about their project before hiring a designer.
Designers also understand that clients might not be aware of certain technology or other factors that could impact their project, and need direction and are more than happy to help their clients in figuring out how to successfully lauch their design. So falling back on #2, be sure to express all of your needs and details to the designer up front so that they can help.
4. Restricting creativity.Designers love to design. That is what they do best. Sometimes clients after they have hired a designer tend to want to start controling the design of their project. Designers like input from their clients, but they also know what looks best and what will help reach your target market and the purpose of the design. When clients start restricting the creative design process, then their project suffers.
Designers have the responisbility to do a justice to their client and inform them when a decision that they make could impact the design. For instance, putting yellow type on an orange background not only looks horrible, but is hard to read, thus turning away viewers from the design, costing the client valuable customers and leads, and in the end hurting the client's reputation and brand. Same goes for putting too small or too much type in a design, and many other design don'ts. Be sure to express your opinions to your designer, but in the end listen to the designer in his/her reasoning behind the decisions she has made before making the final decision on the design.